Privacy Policy

Last Updated: June 29, 2026

Welcome to Elvera ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit elvera.pk, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address

Order Information

When you place an order, we collect information necessary to process and deliver your purchase, including:

  • Products ordered
  • Order history
  • Payment method
  • Delivery details

Payment Information

Depending on your selected payment method, payment-related information may be processed through:

  • Cash on Delivery (COD)
  • Bank Transfer
  • JazzCash
  • Easypaisa

We do not store your banking credentials or payment account passwords.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify purchases
  • Respond to customer support requests
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Detect fraud or unauthorized activity
  • Comply with applicable legal obligations
  • Send promotional emails, SMS messages, WhatsApp updates, newsletters, and special offers (you may opt out of marketing communications at any time)

3. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Measure advertising effectiveness

You may disable cookies through your browser settings, although some features of the website may not function properly.

4. Analytics and Advertising

We use third-party tools to understand how visitors use our website and to improve our marketing efforts.

These services may include:

  • Google Analytics
  • Meta (Facebook) Pixel
  • TikTok Pixel

These providers may collect information such as your IP address, browser type, device information, and interactions with our website in accordance with their own privacy policies.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Shopify (our ecommerce platform)
  • Payment service providers
  • Shipping and courier companies
  • Analytics providers
  • Marketing platforms
  • Government authorities where required by law

These third parties receive only the information necessary to perform their services.

6. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information.

However, no method of transmitting data over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfill your orders
  • Provide customer support
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our policies and agreements

When your information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Update your information
  • Request deletion of your information where legally permitted
  • Opt out of promotional communications

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove such information.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Elvera

Website: https://elvera.pk

Email: support@elvera.pk

Address: Lahore, Pakistan

Phone / WhatsApp: +92 307-6567419