Shipping Policy

Last Updated: June 29, 2026

Thank you for shopping with Elvera. This Shipping Policy explains how we process, ship, and deliver orders placed through https://elvera.pk.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently ship within Pakistan only.

At this time, we do not offer international shipping.

2. Order Processing

  • Orders are processed after they have been confirmed.
  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, holidays, or other peak periods, order processing may take longer than usual.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Locations: Delivery times may vary depending on courier availability.

These are estimated delivery times and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any promotional offers, including free shipping, will be clearly stated on the Website when available.

5. Order Tracking

Once your order has been dispatched, you may receive shipping confirmation and tracking information, where available.

You can also contact our customer support team for updates regarding your shipment.

6. Delivery Attempts

Our courier partners may attempt delivery more than once if the initial delivery is unsuccessful.

If an order cannot be delivered due to:

  • An incorrect shipping address
  • An unreachable recipient
  • Repeated failed delivery attempts
  • Refusal to accept the package

the shipment may be returned to us. Additional shipping charges may apply if the order needs to be resent.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Elvera is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

8. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Natural disasters
  • Government restrictions
  • High order volumes

Elvera is not liable for delays caused by third-party courier services or unforeseen events.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number
  • Photos of the package
  • Photos of the product
  • A description of the issue

We will work to resolve the matter as quickly as possible.

10. Cash on Delivery (COD)

For Cash on Delivery orders:

  • Please ensure someone is available at the delivery address to receive the package.
  • Payment must be made at the time of delivery.
  • Couriers may refuse to hand over the package until payment has been received.

11. Failed Deliveries and Refused Orders

If an order is refused without a valid reason or repeatedly remains undeliverable, Elvera reserves the right to:

  • Cancel future Cash on Delivery orders from the customer.
  • Require advance payment for future purchases.
  • Decline future orders where necessary.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page along with the updated revision date.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Elvera

Website: https://elvera.pk

Email: support@elvera.pk

Address: Lahore, Pakistan

Phone / WhatsApp: +92 307-6567419

Courier Partner(s): (To be added)