Refund & Return Policy

Last Updated: June 29, 2026

At Elvera, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order on https://elvera.pk, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return or exchange if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is incomplete or missing parts.
  • The product was delivered in a condition that does not match your order.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, accessories, and invoices (if applicable) must be included.

2. Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned or exchanged unless they are defective or incorrect:

  • Used or worn products
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging
  • Gift cards or promotional items (if applicable)
  • Products marked as Final Sale or Non-Returnable

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the product and its packaging

We will review your request and provide an appropriate resolution.

4. Exchange Policy

If your return request is approved, we may offer:

  • A replacement of the same product (subject to availability), or
  • An exchange for another product of equal value, where applicable.

If the requested replacement is unavailable, we may offer a refund in accordance with this policy.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed via:

  • Bank Transfer
  • JazzCash
  • Easypaisa

Refund processing times may vary depending on the payment method and financial institution.

6. Return Shipping

If the return is due to:

  • A damaged product
  • An incorrect item
  • A manufacturing defect
  • An error on our part

Elvera will bear the reasonable return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

7. Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.

8. Inspection of Returned Products

All returned items are inspected upon receipt.

We reserve the right to refuse a refund or exchange if the returned product:

  • Shows signs of use or damage caused after delivery.
  • Is missing original packaging, accessories, or components.
  • Does not meet the eligibility requirements of this policy.

9. Processing Time

After receiving your returned item, we aim to complete the inspection within 3–7 business days.

Approved refunds or exchanges will be processed as soon as reasonably possible. Processing times may vary depending on your payment method or banking provider.

10. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Elvera

Website: https://elvera.pk

Email: support@elvera.pk

Address: Lahore, Pakistan

Phone / WhatsApp: +92 307-6567419