Terms & Conditions

Last Updated: June 29, 2026

Welcome to Elvera ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, https://elvera.pk (the "Website"), and any purchases made through it.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate and complete.

2. Products and Availability

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:

  • Product colors may vary slightly depending on your device's display.
  • Product availability is subject to change without notice.
  • We reserve the right to discontinue or modify products at any time.

3. Pricing

  • All prices displayed on the Website are in Pakistani Rupees (PKR).
  • Prices are subject to change without prior notice.
  • Promotional offers and discounts are available only for the stated period.
  • In the event of a pricing error, we reserve the right to cancel or refuse the affected order.

4. Orders

When you place an order:

  • You agree that all information provided is accurate.
  • Your order is subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for reasons including, but not limited to:
    • Product unavailability
    • Pricing or listing errors
    • Suspected fraudulent activity
    • Incomplete or inaccurate customer information

If your order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund Policy.

5. Payment Methods

We currently accept:

  • Cash on Delivery (COD)
  • Bank Transfer
  • JazzCash
  • Easypaisa

Payment instructions for prepaid orders will be provided during checkout where applicable.

6. Shipping and Delivery

We currently deliver within Pakistan only.

Delivery times are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Other circumstances beyond our control

Additional details are available in our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Please review that policy before making a purchase.

8. Customer Accounts

Customers may place orders as guests without creating an account.

If account registration becomes available in the future, you will be responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

9. Prohibited Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the Website.
  • Copy, scrape, reproduce, or exploit Website content without prior written permission.
  • Engage in fraudulent or misleading activities.

10. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Icons
  • Website design
  • Trademarks

is owned by or licensed to Elvera and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. Promotional Communications

By providing your contact information, you may receive:

  • Promotional emails
  • SMS notifications
  • WhatsApp updates
  • Newsletters
  • Special offers

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Elvera shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Website or products.
  • Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our Website may contain links to third-party websites for your convenience.

We do not control or endorse these websites and are not responsible for their content, privacy practices, or terms of use.

15. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, internet outages, pandemics, or courier disruptions.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this page. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this Website shall be subject to the jurisdiction of the competent courts in Pakistan.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Elvera

Website: https://elvera.pk

Email: support@elvera.pk

Address: Lahore, Pakistan

Phone / WhatsApp: +92 307-6567419